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To Adobe Sign or Not to Adobe Sign
Updated February 03, 2022

To Adobe Sign or Not to Adobe Sign

Sandro Marc-Charles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use Adobe Sign to get purchase signatures on a few of our services. We also use it internally from time to time to onboard affiliate partners, etc. We use the template feature quite often and the clone feature helps tremendously for some forms that require repeat information. We’re pleased with the service and we’ve recommended it to several business acquaintances.
  • The ease of use on the customer’s end is particularly good. Frankly, that’s the most important part.
  • The ability to clone fields is extremely helpful and it’s a feature not available on some other platforms. I checked.
  • The process of sending is also very easy and fast.
  • The template feature works well, and it’s invaluable.
  • The sign-in process to our account could use some refining. [In my experience,] it can be difficult to find the right place to log in from the main Adobe site. I solved this issue by creating a bookmark. I’m guessing this issue happens because the software was originally part of another company.
  • It’s been a while since I tried, but [I feel that] using the app on an iPad can be frustrating when it comes to resizing the entry fields. Still, it’s good to have the mobile option.
  • Originally, we got Adobe Sign just to use for those clients that were not near us. However, it quickly became a tool we used nearly daily for many documents.
  • The service [has] increased sales as well as increased the speed at which sales closed. Let me explain: For one of our services, Text Message Marketing, we were accustomed to doing presentations via Zoom. If the client was agreeable, we’d follow up with a scanned document for them to fill out and sign. Once we started using Adobe Sign, we were able to complete the closing process during the Zoom meeting. The client confirmed they received the email and often signed before the Zoom meeting was over.
I only recall needing support one time. I learned that I was not entitled to phone support. So I had to communicate via email, which was more back and forth than I would have liked. Still, that was only once I needed to reach out in 4+ years, and they did resolve the issue.
Very simply, I find the product easy to use. The exception is that [I feel] the mobile application can be a little confusing and cumbersome.
[My organization] offers several different business services. We consult with companies and broker out the services that we feel will best support them. More often than not, our service partners have their own internal digital signature/paperwork system. We use Adobe Sign for those that don’t and to fill in some gaps for the odd paperwork that isn’t set up in a digital system.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

Even though we are happy with Adobe Sign, we gave HelloSign a try because their interface seems to have a fresher, more modern look, and we thought maybe it would have more features and a better mobile app than Adobe Sign. It turned out HelloSign had far less features than Adobe Sign, and we had become accustomed to the features that HelloSign was lacking.
Adobe Sign works great when you need to have a client sign a document remotely and, with the iPad app, it works pretty [well] to sign in a person as well. What it’s really fantastic for are those documents that need filling out and signing consistently. It’s easy to set up a template to reuse time after time. It really saves many valuable hours.