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Adobe is antiquated
January 26, 2022

Adobe is antiquated

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

We use Adobe Sign for all HR purposes: PIP signatures, performance documentation, contract signing, agreement signatures, etc. We also have it integrated with our employee file management system so that it can auto-file the documents and it's extremely hard to use. You have to code onto the document for Adobe Sign to detect the signature box. The integration, UI, and administration is terrible, in my opinion.
  • It does allow you to send documents to emails
  • Need to embed signature boxes, not code
  • Better UI--extremely unclear where you are navigating to
  • Mass export functionality--it exports but in a non-consumable form
  • It's the only document sign integration for our system, so we have to use it.
We have to reach out to customer support often because of the system's lack of self-service actions. We have taken on many manual projects because of the lack of tech to back exports, mass signs, and having to manually file many things. Overall support is way too removed from the user.
Usability of Adobe Sign is terrible in my opinion.
I manage and use the company's Adobe account along with the integrations.

Do you think Adobe Acrobat Sign delivers good value for the price?

No

Are you happy with Adobe Acrobat Sign's feature set?

No

Did Adobe Acrobat Sign live up to sales and marketing promises?

No

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

No

It can't even compete with DocuSign--they surpass Adobe Sign greatly.
Overall, it doesn't keep up with the market. DocuSign is, by far, better suited for all scenarios. Adobe Sign uses its heavy marketing and well-known name to get deals, but I don't think the technology lives up to the noise. They need a complete overhaul of their tech and user interface.