Easy way to get documents signed
Updated October 27, 2020

Easy way to get documents signed

Andrew Knight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Sign

We use Adobe Sign across the whole business. It saves us a lot of time and effort in getting documents approved and signed. Not sure that it actually helps us win more deals but is certainly more user friendly than the print and sign method. And it works quite well.
  • Saves us time in getting documents signed
  • Makes paperwork easier
  • Makes formalizing engagements easier
  • Its integration with Word (Office 365) breaks sometimes, which is really disruptive.
  • Some of the layout options are limiting.
  • Adobe support is not great if you ever need help.
  • Easier to track signed documents
  • More formalized approach to document tracking
  • Easier on clients to sign documents
The support for issues is not great. They do seem to take a long time to get anything resolved and often provide solutions that are not related to the problem at hand. They also seem to repeat themselves a lot which can be frustrating as we have needed to repeat ourselves three or four times to resolve an issue.

Do you think Adobe Sign delivers good value for the price?

Yes

Are you happy with Adobe Sign's feature set?

Yes

Did Adobe Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Sign go as expected?

No

Would you buy Adobe Sign again?

Yes

Adobe Sign was a better fit for us as we already had the Adobe suite in our business. We also felt the other options would not be utilised to their potential as we would only be using them for the signature capability. We looked into them but settled on Adobe Sign.
We usually provide straightforward documentation and for that purpose Adobe Sign is perfect. I am not sure how it would go on larger more complex documents but for what we need it for, it works. Sometimes it fails inside MS Word, which is disruptive but it is still better than having to seek signatures via the print and sign method.

Adobe Sign Experience

It makes sourcing signatures on proposals much easier and removes a lot of double handling. With its integration into MS Word it also allows a pretty seamless process to add signature zones to working docs without needing to print or add additional signature functionality. Occasionally the MS Word integration fails but generally it works quite well.
At this point we have only integrated with MS Word to allow us to add signatures to proposals or other docs we create. For the most part it works quite well but we have had the odd outage which can be frustrating. That being said, there are still work aorunds for getting the signature fields into a PDF outside of MS Word in this case.
It has certainly made documentation and agreements a lot easier to formalise. We no longer need to chase printed and signed copies or agreements or proposals. We also get our documentation agreed to and approved much more quickly now since using Adobe Sign. Delays we used to experience are no longer an issue.
As we have mentioned previously, enabling us to incorporate the ability to take signatures directly in our working docs has been very beneficial. I must admit that the integration is not perfect - occasionally the integration fails which Adobe has discussed with us, but for the most part it makes documentation and signature sourcing much easier.