ADP SmartCompliance is a time saver!!
Updated April 13, 2018

ADP SmartCompliance is a time saver!!

Ramona Fenner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP SmartCompliance

We use ASP Smart compliance to handle all of our employment tax and W2 processing.

Pros

  • It handles the processing and reporting all of the employment taxes to the Federal; , state and local agencies.
  • Using ADP to process employment taxes and W2 processing together makes the Year End process uncomplicated.
  • Smart compliance also makes mapping jurisdictions very simple.

Cons

  • Once a jurisdiction is mapped it should be mapped across all payrolls.You have to repeat the process too many times.
  • If there are problems with smart compliance being down a notification to inform users that there is an issue via email.
  • The display of smart compliance is not easyto see most of the text is located at the bottom of the page which makes it hard to locate and view important information.
  • It makes tax fling easier and W2 processing is very simple.
  • Registration for the W2's employees is too complicated for employees and we have to add additional help to manage the registration process.
  • There is a time difference for any process with ADP, most process do not post immediately and you have to wait on reporting as well.
  • Oracle eBusiness
  • Master Tax
More functionality and very easy display.
It well suited for employment tax and sending file transfers.

Evaluating ADP SmartCompliance and Competitors

Yes - Master tax because it was outdated we needed a product with more functionality.
  • Price
  • Product Features
  • Product Usability
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
Product usability because we needed the process to be user friendly and simplified.
I would have considered more of ADP products because we needed the W2 Management process as well and I would have used that process from the beginning. It didn't make since to use smart compliance with another W2 system. It would have made processing W2's more streamlined.

ADP SmartCompliance Support

ProsCons
Problems get solved
Support cares about my success
Quick Initial Response
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Need to explain problems multiple times
Yes - It took about a week to correct the bug. But it was corrected and I was able to proceed and complete my task.
Yes I asked for some very specific changes to the agency notice module and the changes that were made were great. The changes helped track which notices needed attention from me in order to complete..
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service.

Using ADP SmartCompliance

ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Familiar
Inconsistent
  • Uploading Notices
  • Uploading tax files
  • Running reports
  • Adding SUI rates
  • Resolving Periodic exceptions
  • Resolving Quarterly Exceptions
Its easy to use just need additional changes to make some functions easier to find on the interface.

Comments

  • Brian McGuire | TrustRadius Reviewer
    Ramona, thanks so much for taking the time to review ADP SmartCompliance. We're glad that you're finding it easy to use and saves you time, especially for year-end processes. Great suggestions on product and notification enhancements. I've passed these along to our product team for consideration. Thanks for your business!

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