TrustRadius
TRY ADP THEY ARE THE BEST AT PAYROLL PROCESSING
https://www.trustradius.com/payrollADP SmartComplianceUnspecified7.8123101
Vanessa Anderson profile photo
June 05, 2018

TRY ADP THEY ARE THE BEST AT PAYROLL PROCESSING

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments
  • Kronos Workforce

Overall Satisfaction with ADP SmartCompliance

Our company just converted from Ultipro to implementing Kronos Workforce as our payroll processing software and we use ADP as our third-party provider for check distribution, garn and wage payments. ADP Smart Compliance is being used to avoid exceptions and provide accurate quarterly tax payments. ADP addressed our wage garn issue, for example, we acquired a new company and failed to set up garnishments for this new company and ADP was able to rectify the issue and add wage payment immediately and provided a lump sum check to the creditors; which keep us in payroll deduction compliance :)
  • ADP PROVIDES A VERY WELL KNOWLEDGABLE STAFF TO ADDRESS ANY ISSUE YOU MAY ENCOUNTER
  • ADP ARE CONCERNED ABOUT HOW YOU FEEL AS A USER OF THEIR SERVICES AND ALWAYS OPEN TO LEARN WHAT THEY CAN DO BETTER
  • ADP DEFINITELY WILL SEE ANY ISSUE THRU O THE END; GREAT FOLLOW UP SKILLS
  • I WOULD LIKE TO SEE ADP ADDRESS DEALING DIRECTLY WITH THE COMPANY PREFERRENCES; AND NOT USE GENERAL GENERIC METHODS. WE KNOW ADP CAN PROGRAM TO YOUR COMPANY SPECIFIC NEEDS, BUT IT WOULD BE NICE IF CERTAIN ISSUES COULD BE USED ON A CUSTOMIZE BASIS. EXAMPLE RETRO PAY CALCULATOR PAID AS A SEPARATE CHECK AND STILL GENERATE INTO BATCHES FOR PAYMENT PROCESSING.
  • I WOULD LIKE TO SEE ADP PROVIDE MY TRAINING TO UNDERSTAND THEIR REPORT STRUCTURE AND HOW TO TRULY USE THIR ADP COMPLIANCE FULLY. THEY HAVE PROVIDED 2017 SOARS TRAINING BUT I WOULD LIKE TO SEE A MORE OF A ONE ON ONE COMPANY BASIS TRAINING.
  • ADP CAN HELP WHEN IT COME TO CLIENTS REACHING REPS IN A MORE TIMELY MANNER THE ACCT MANAGER USUALLY DOES GET BACK TO YOU BUT NOT ALWAYS THAT SOON.
  • RUNNING QUERY
  • TRYING TO SET UP RETRO BY THRU ADP CALCULATOR
  • UNDERSTANDING MORE OF THE ADP SMART COMPLIANCE WEBSITE
I LOVE ADP; ALL COMPANIES HAVE ROOM FOR IMPROVEMENTS