Awesome system and representatives!
Updated February 16, 2023
Awesome system and representatives!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Employment Tax
- Wage Garnishments
- Wage Payments
Overall Satisfaction with ADP SmartCompliance
We currently use ADP SmartCompliance for payments, garnishments and taxes. I currently specifically use taxes. There is definitely more accuracy, control, and organization using ADP SmartCompliance. We have great representatives for all of the services, which we find so helpful when we are trying to contact someone for help on open issues.
- ADP representative help
- Help desk is so robust
- The search feature is so helpful as I am able to find cases or states etc. when looking for something specific
- Garnishments
- Search
- Resources
Do you think ADP SmartCompliance delivers good value for the price?
Not sure
Are you happy with ADP SmartCompliance's feature set?
Yes
Did ADP SmartCompliance live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP SmartCompliance go as expected?
I wasn't involved with the implementation phase
Would you buy ADP SmartCompliance again?
Yes
- Reduced manual workload
- Increased accuracy
- Reduced time in finding information needed, as the reporting feature is great
- They are trying out a group customer service vs a set rep. Not sure we like it.
Garnishments, Wisely Pay and Wage Payments
We just started Wisely pay so we are not sure yet about that one. Garnishments and Wage Payment run like a well oiled machine.
I never have to worry about this which is a huge reason that we obtained ADP. They have the best resources and make sure that we are confident in their product.
I have used ADP for 30+ years. Nothing in my book stacks against ADP.
Speaking only for the tax module, we are able to make sure that we file accurately and on time. We are also able to open reports that will let us know that we have incorrect tax rates or that there are some tax issues with our employees.
Our compliance representative from ADP is very knowledgeable on all tax aspects. What I like the most is that if she does not know the answer, she usually finds someone who does. There have been many times when she has reached out to IT or someone who can help us outside of her area. This is so helpful!
ADP SmartCompliance Feature Ratings
Using ADP SmartCompliance
5 - Tax, Wage Payments and Garnishments
5 - Our team has a combined 80 years of experience in payroll and supported functions.
- Taxes
- Wage Payments
- Garnishments
- Year End Processing
- W2 Online Services
- W2 online
- Paycheck online
- Tax Records at your fingertips
- Wiseley Pay
- Wage Garnishment proccessing
Evaluating ADP SmartCompliance and Competitors
Yes - AGI 400 inhouse payroll software
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I would not change my evaluation. It was a great change.
ADP SmartCompliance Implementation
- I did not personally participate in implementation
ADP SmartCompliance Training
- Online Training
- In-Person Training
- No Training
Absolutely not easy. It is such a massive program and if you have more than 45 states like we do, it is even worse. We need constant training as regulations change or as rates change. They are great at letting us know of the changes involved and great and sending massive amounts of emails if you choose to be notified.
Configuring ADP SmartCompliance
I do not have any specific recommendations or best practices at this moment.
Yes - we have customized the interface extensively - I was not involved but it works so well.
ADP SmartCompliance Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success | Poor followup Need to explain problems multiple times |
I do not know anything about premium support
We use to have a rep by the name of Audrey for 10 years. We miss this service. I don't like change but we adapt.
Using ADP SmartCompliance
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn | Requires technical support Cumbersome Lots to learn |
- Reports
- Tax Returns
- Quarter End
- Year End
ADP SmartCompliance Reliability
Integrating ADP SmartCompliance
- Wiseley Pay
- Wage Garnishments
- Kronos
- UKG
- File import/export
- Single Signon
ADP is the best in the business. They eventually figure us out.
Relationship with ADP
Implementation time, price and product.
Just ask a ton of questions about what is included. As we all know, they show us everything but forget to let us know what is included with our budget. Love the product!
Upgrading ADP SmartCompliance
Yes - Yes.
- I did not like the change of screens. It was already confusing as it was but at least it was just visual changes.
- More features
- Feedback realized