Awesome system and representatives!
Updated February 16, 2023

Awesome system and representatives!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments
  • Wage Payments

Overall Satisfaction with ADP SmartCompliance

We currently use ADP SmartCompliance for payments, garnishments and taxes. I currently specifically use taxes. There is definitely more accuracy, control, and organization using ADP SmartCompliance. We have great representatives for all of the services, which we find so helpful when we are trying to contact someone for help on open issues.
  • ADP representative help
  • Help desk is so robust
  • The search feature is so helpful as I am able to find cases or states etc. when looking for something specific
  • Garnishments
  • Search
  • Resources

Do you think ADP SmartCompliance delivers good value for the price?

Not sure

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Yes

  • Reduced manual workload
  • Increased accuracy
  • Reduced time in finding information needed, as the reporting feature is great
  • They are trying out a group customer service vs a set rep. Not sure we like it.
Garnishments, Wisely Pay and Wage Payments
We just started Wisely pay so we are not sure yet about that one. Garnishments and Wage Payment run like a well oiled machine.
I never have to worry about this which is a huge reason that we obtained ADP. They have the best resources and make sure that we are confident in their product.
I have used ADP for 30+ years. Nothing in my book stacks against ADP.
Speaking only for the tax module, we are able to make sure that we file accurately and on time. We are also able to open reports that will let us know that we have incorrect tax rates or that there are some tax issues with our employees.
Our compliance representative from ADP is very knowledgeable on all tax aspects. What I like the most is that if she does not know the answer, she usually finds someone who does. There have been many times when she has reached out to IT or someone who can help us outside of her area. This is so helpful!
I have not used some of the features on ADP SmartCompliance, so I do not feel that I am well suited to answer this question for anything other than Taxes. I think that the agency notice feature is great; however, the search does not always find the case number that is entered. There are some quirks that need to be worked out.

ADP SmartCompliance Feature Ratings

Geolocation for Tax Assessment
10
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
10

Using ADP SmartCompliance

5 - Tax, Wage Payments and Garnishments
5 - Our team has a combined 80 years of experience in payroll and supported functions.
  • Taxes
  • Wage Payments
  • Garnishments
  • Year End Processing
  • W2 Online Services
  • W2 online
  • Paycheck online
  • Tax Records at your fingertips
  • Wiseley Pay
  • Wage Garnishment proccessing
ADP is the best in the industry.

Evaluating ADP SmartCompliance and Competitors

Yes - AGI 400 inhouse payroll software
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I would not change my evaluation. It was a great change.

ADP SmartCompliance Implementation

I understand that we had a decent implementation but I was not personally in charge of the transfer.
  • I did not personally participate in implementation

ADP SmartCompliance Training

  • Online Training
  • In-Person Training
  • No Training
We had the best rep probably in all of ADP...Audrey!
Year end training was amazing!
Absolutely not easy. It is such a massive program and if you have more than 45 states like we do, it is even worse. We need constant training as regulations change or as rates change. They are great at letting us know of the changes involved and great and sending massive amounts of emails if you choose to be notified.

Configuring ADP SmartCompliance

I do not have any specific recommendations or best practices at this moment.
Yes - we have customized the interface extensively - I was not involved but it works so well.

ADP SmartCompliance Support

ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Need to explain problems multiple times
I do not know anything about premium support
We use to have a rep by the name of Audrey for 10 years. We miss this service. I don't like change but we adapt.
Our reps have changed and we were with our last rep for 10 years

Using ADP SmartCompliance

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Requires technical support
Cumbersome
Lots to learn
  • Reports
  • Tax Returns
  • Quarter End
  • Year End
It has taken a while but we have learned how to use the system

Integrating ADP SmartCompliance

  • Wiseley Pay
  • Wage Garnishments
  • File import/export
  • Single Signon
ADP is the best in the business. They eventually figure us out.

Relationship with ADP

I love the demo's but as we all know, they show us all bells and whistles and then tell us what we can afford. Still the best sales team...they know their product.
They are always available to us.
Implementation time, price and product.
Just ask a ton of questions about what is included. As we all know, they show us everything but forget to let us know what is included with our budget. Love the product!

Upgrading ADP SmartCompliance

  • I did not like the change of screens. It was already confusing as it was but at least it was just visual changes.
  • More features
  • Feedback realized