Working Smarter not harder with ADP Smart Compliance
Updated February 23, 2023

Working Smarter not harder with ADP Smart Compliance

Sharon Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employment Tax
  • Wage Garnishments

Overall Satisfaction with ADP SmartCompliance

I use ADP Smart Compliance for my tax reports, balancing, updating SUI rates, entering payroll tax file information on a template for supplemental payroll processed, pulling ledger reports for balancing, adding or mapping a new tax code, printing quarter end reports, invoices and looking up information on the Bridge when needed. I look at packages for agency notices submitted.
  • Filing tax and being able to identify any fall outs
  • When submitting my quarter preliminary tac file, it allows me to correct any issues prior to submitting my final tax file.
  • When I have an off cycle payroll or ADJ and need to submit information for additional taxes, I can manually enter this information on a template in ADP Smart Compliance.
  • I can update my SUI rates at any time
  • More guidance/information to file an amendment online.
  • Help for 1st time users to understand how to maneuver on the website.
  • Have a chat when you log on to ADP Smart Compliance the ask if you need help with anything.

Do you think ADP SmartCompliance delivers good value for the price?

Not sure

Are you happy with ADP SmartCompliance's feature set?


Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?


  • Time saving for filing tax.
  • Reduced manual workload.
  • Great with balancing and reporting.
Information is readily available for you to review and you can keep up with the agency notices when uploaded on ADP Smart Compliance. You can print off the agency notices and the agency packages once they are resolved for your supporting documentation. It allows you to feel like you're in control and able to locate what you need and have the access at hand.
I like ADP Smart Compliance, I did not have all the tools available on the other platform that ADP has to offer. I have some control on some of the things I have access to and I can get reports on my own without having to request them and wait to receive them. That allows me the access when I need it and saves time.
This does not impact my organization.
I am provided with all the necessary tools and resources to stay up to date the all the changes we have experienced it the past year. My ADP SmartCompliance rep is always ready and willing to assist when needed. I get periodic updates and offers to take webinars when they are available.
I've been asked on several community groups if ADP SmartCompliance file taxes and my experience. I've always had a great experience and a well trained ADP rep that responds and help when needed and I share that information.

ADP SmartCompliance Feature Ratings

Not Rated
Sales and Use Taxes
Not Rated
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Not Rated
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Using ADP SmartCompliance

19000 - Hospitality and restaurants without casinos
3 - Tax filings and garnishment filings
  • Tax
  • Garnishments
  • Agency Notices
  • Making courtesy tax payments
  • Researching Agency notices
  • Tax filings
  • Continue with the tax filings
  • Garnishment filings
  • Using the ADP Wisely Cards
I like the product

Evaluating ADP SmartCompliance and Competitors

  • Product Reputation
It would be the same. The overall experience I've had with the product is much better than some I've seen and worked with in the past. With today's technology and so many moving pieces, you have to stay up to date and keep up in order to stay in compliance.

ADP SmartCompliance Implementation

I as not a part of the implementation process. The Company had already gone through and there were things missed during the process. Once I came on board with the company there was a lot of loose ends and missing pieces that had to be corrected. I was part of that process to ensure we got everything in place.
Change management was a big part of the implementation and was well-handled
  • Implementation was done prior to my onboarding
  • Parallel payroll was not completed to be sure everything was in sync

ADP SmartCompliance Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Escalation required
Difficult to get immediate help
That is not part of my job responsibility/requirement
I submitted my periodic tax file and I did not receive a notification letting ,me know my file had been received for processing. I reached out to my account rep and he was able to research and find out why. Gave me an estimate time frame of what to expect and followed up with an email to be sure I received what I needed and I was able to verify the amount was accurate. That gave me peace of mind knowing he was concerned and cared about what I needed and he listened to me, the client.
ADP Smart Compliance is a very good platform.

Using ADP SmartCompliance

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The Bridge
  • Periodic Tax Input
  • Running reports
  • None, that I've found so far
Very good product and I've been currently using it for 8 yrs

ADP SmartCompliance Reliability