TrustRadius
ADP is a terrible PEO that fails to make statutory payroll filings for clients and breaches their contractual responsibilities and then dares you to sue them. Furthermore, they represent robust reporting capability, which they do not have.
https://www.trustradius.com/hr-managementADP TotalSourceUnspecified5.520101
Connie Bechtolt, CPA, MBA profile photo
March 16, 2019

ADP is a terrible PEO that fails to make statutory payroll filings for clients and breaches their contractual responsibilities and then dares you to sue them. Furthermore, they represent robust reporting capability, which they do not have.

Score 1 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ADP TotalSource

ADP TotalSource was chosen as a PEO, after considering other providers. It was chosen because it was an established and national PEO that represented that it had outstanding reporting capability.
  • During my 1 and 1/2 years of frustration, ADP does nothing well.
  • They failed to file wages with the state for over 1 and 1/2 years
  • They classified 401k contributions as after tax and then had to amend form W-2 on multiple employees
  • They represented that short-term disability insurance was available during the proposal process, and after signing, side that it was in fact, not available, or a true bait and switch.
  • Their platform is very outdated and even their consultants cannot maneuver around and create reports.
  • It is very difficult to reach your assigned representative.
  • The executive of their customer service provides all kinds of promises but does not execute on promises
  • Choosing ADP was one of my biggest regrets and I would like to prevent this same experience from happening to any other small business.
  • ADP Total Source offers TERRIBLE REPORTING
  • ADP Total Source represents that they offer state of the art reporting. Please don't believe their claims. If you do, buyer beware.
  • ADP Total Source contracts to offer certain services and then does not fulfill promises. Since they are such a large company, they dare you to file a lawsuit against them. Since they are so big, you have very little recourse. Your business will suffer from using ADP as a co-employment partners.
  • ADP failed to complete required state reporting and they offered no explanation, just an amended filing.
I chose ADP incorrectly concluding that since they are a big player in the PEO market, they must have processes and controls in place, as well as a robust reporting platform. What I experienced with ADP is anything but what they represented and what I believed I was contracting for. Unless you want to irreparably harm your business, choose another PEO rather than ADP. Choose any other than ADP.
I don't believe ADP is well suited to the PEO market. Small businesses, who typically rely on PEOs, need service. A company like ADP makes profit from high volume. The small business owner is not serviced well by ADP and in fact, is subject to being out of statutory compliance with state reporting requirements. That is not well suited to any business.

ADP TotalSource Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
5
Support for external payroll vendors
Not Rated
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
1
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
6
Update personal information
6
View job history
5
View company policy documentation
5
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
3
Manager tracking tools
2
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated