You can do better.
December 30, 2019

You can do better.

Wallace Santos | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP TotalSource

We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received.
Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for a live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email.
Platform: The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.
Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.
  • Not all team members are bad.
  • Online platform
  • Service
  • Overall, we lost money with ADP TotalSource.
We moved over to Justworks and we're very happy. The on-boarding process was easy, the online platform is easy and it's half the cost of TotalSource.
Very hard to get someone on the phone when you need them. TotalSource was supposed to be an extension of our company. We never felt this way.

Do you think ADP TotalSource delivers good value for the price?

No

Are you happy with ADP TotalSource's feature set?

No

Did ADP TotalSource live up to sales and marketing promises?

No

Did implementation of ADP TotalSource go as expected?

No

Would you buy ADP TotalSource again?

No

I requested service termination for December 31st and they decided to terminate my service on December 27th. Leaving me hanging,

ADP TotalSource Feature Ratings