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September 10, 2021
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Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP TotalSource
TotalSource as our PEO. We use the software as our HRIS/Payroll system. As of now, we don't use it across the whole organization for everything, but we will in the future. From a streamlining processes and receiving support standpoint it's been helpful thus far. They offer lots of assistance.
- eliminate paper forms
- help streamline processes
- provide assistance with issues
- the response times from the support staff could be a bit better
- the implementation team just drops you
- think they should hire more people to lessen the support staffs work load
- compliance
- risk management
- assistance
- helped streamline processes
- helped with our paperless initiative
- helped with keeping us in compliance
Workforce now is easier to use! TotalSource has a lot of quirks in it that are totally unnecessary. It's as if they took Workforce Now and adding all these different codes and features to call it TotalSource. However, upon logging in, TotalSource looks and operates basically the same as Workforce Now.
Do you think ADP TotalSource delivers good value for the price?
Not sure
Are you happy with ADP TotalSource's feature set?
Yes
Did ADP TotalSource live up to sales and marketing promises?
Yes
Did implementation of ADP TotalSource go as expected?
Yes
Would you buy ADP TotalSource again?
No