ADP Vantage HCM Review
December 17, 2013

ADP Vantage HCM Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

2.02

Modules Used

  • Vantage HCM
  • ADP E-Time (Kronos Module)
  • ADP I-9
  • ADP Ad-Hoc Reporting

Overall Satisfaction

Pros

  • Friendly user interface and easy on the eyes. Users utilize multiple functions through menus much like a standard website. My company also uses SAP, which can be somewhat difficult for those who are not technically proficient.
  • Easy to update settings and workflow.
  • Implementation team was helpful and friendly.

Cons

  • When ADP releases updates, it sometimes causes issues with our current setup - mainly in terms of security access profiles. If they add a new feature or update an old one, sometimes those profiles will default to having access, which can cause a problem in terms of segregation of duties.
  • The initial support we received when we first went live from a payroll perspective was not the best. Our implementation team rolled off and we were informed that a new group would support us. Unfortunately, they did not know our entire set up, so they were, at times, as lost as we were. (This has improved over the last year.)
  • There was a major decrease in terms of paper processes.
  • Items that require an approval are now done through ADP Vantage (such as a pay change or promotion). This prevents a form from sitting on a manager's desk for days until they can physically sign it. Approvers can review and approve a transaction from anywhere that they have internet access.
  • HR no longer has to build organizational charts through Vizio - ADP Vantage provides organizational charts.
I have no renewal decision power, but it seems that the system does what it is meant to do for the 750 employees that it supports.
ADP Vantage works as well as the people who use it. Ensure that you have a solid training plan in place and continuous support - especially if your company is just moving towards a more technical process. You will also want to build a strong relationship with your ADP Service Team to ensure you can get an answer as quickly as possible for unexpected issues (such as during payroll processing).

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