Item: ADP Workforce Now
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We are currently using ADP for time/attendance and payroll by our company across the board. The Time and Attendance function helps us keep track of our hourly employees and allows our staff a system for asking for time off. The payroll function allows us to pay our employees via direct deposit and provides electronic statements.

Pros and Cons

ADP handles all of the filing for our payroll taxes
ADP helped us set up payroll in different states

We have a hard time with reporting functions, the reports are not easy to customize
When you get customer support on the phone they are very helpful, however there is sometimes a long wait to get them on the phone
We are currently paying for the HR Module and we do not know how to use it.

Return on Investment

All of our payroll taxes are taken care of by ADP behind the scenes we do not have to worry to much about taking care of multi-state taxes.
ADP is efficient for tracking hourly employee clock-in/out times.

Alternatives Considered

Kronos,sage,sap

ADP was in place when I started working for my current company, I find the program average.

Likelihood to Renew

There may be some functions of ADP that I do not know about yet that could make ADP work better for our company, I just have not discovered them yet (ATS, HRIS, etc).

Likelihood to Recommend

ADP's whole system is a little cumbersome, we have to call the support line often. Customizing reports has been very difficult for us, it was one of the selling points, however we do not use that feature.