Item: ADP Workforce Now
Rating: 9
Author: Dixon Pettengill

Use Cases and Deployment Scope

We use ADP WFN to administer all of our payroll and benefit operations across all business units of the Rainbow Tree Company. We utilize the homepage as a digital bulletin board, providing company news and documents to our employees.

Pros and Cons

The interface is extremely straightforward, and our employees love the simplicity involved in requesting time off, changing direct deposit information, using various calculators, and viewing pay statements.
The support is excellent with knowledgeable representatives.
Payroll Processing is quick and accurate, easy to preview, with exception reporting capabilities that support our benefit transmittal, reconciliations, and G/L interfacing.

There are often long waits for a customer service representative.
We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.

Return on Investment

As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
Far fewer payroll errors leads to improved employee moral and less time fixing said errors.