ADP WFN: efficient, easy to use & continuing to improve
February 19, 2020

ADP WFN: efficient, easy to use & continuing to improve

Rosa Cantrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We utilize ADP Workforce Now across our organization. It helps us to streamline our onboarding process, employee data, recruiting & payroll. It's nice that everything flows across seamlessly between WFN and Payroll. It alleviates the need of a lot of paper documents for us and has also been helpful in communicating with our staff who are out in the field.

Pros

  • The flow of data from Workforce Now to Payroll - one system saves me a lot of time
  • The ability to add apps like the Org Chart - we no longer have the responsibility of updating an org chart manually

Cons

  • Wish I could view and save an electronically signed offer letter
  • It would be very helpful and save me time if when we hire a candidate in the recruiting system, that their resume, application, background screening, offer letter, signed background consent would flow over to Workforce Now in the Employee Documents. Right now I have to save all of the individual documents and then upload them to their employee file manually
  • By utilizing the Benefits Enrollment feature in WFN, it has saved us a tremendous amount of time and paper.
  • The I-9 Employment Verification feature gives me one less thing to have to worry about staying in compliance with because I trust their system and it ensures that our process is consistent.
ADP Workforce Now has and is continuing to adapt to our workforce needs and expectations. I think the Onboarding feature should have been available way earlier than it was, but the system overall has kept up with our business needs.
  • The Org Chart app
  • The Onboarding feature
We are still experiencing a minor issue with the Org Chart app with the employee photos not automatically flowing over to the Org Chart; I am continuing to update our Onboarding feature to make it more efficient; and the Recruiting Platform has been easy to use, however, it would be nice if there was a simple way to search for a particular candidate that is not in an open requisition.
I have found that ADP Workforce Now has been the most user-friendly system and offers the features that our organization needs. It is also easy for our staff to use and the mobile app is wonderful for all of our staff in the office and out in the field to use.
I have used a couple of other payroll and HRIS systems and ADP Workforce Now is by far the most advanced and has the best customer support. There is always room for improvement and it is not perfect, however, it is reliable and efficient.

ADP Workforce Now Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
8.8
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
5
Asset Management ()
Not Rated
9.3
Report builder
8
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
9.8
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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