Reliable and good customer service.
February 19, 2020

Reliable and good customer service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We used ADP to process payroll through 2019, and now use it throughout the organization for Self Service. Employees are able to view and reprint copies of their W-2's, saving us time and money in remailing.
  • Customization of fields for your company
  • Available phone help
  • Increase speed when changing page
  • Easier reporting
  • Standardized platform for multi-state payroll.
I mean, there's still behind the scenes tax/state setups, but we haven't run into limits that would make the system unusable. There's always help available to walk us through whatever is needed.
  • None
All communication between systems is through uploads of csv. files.
None. There had been talk of running payroll through Great Plains, but it was squashed.
Reporting is easier out of our HRIS (GP), but pay information doesn't cross systems. Employees love being able to update their address, direct deposit, and tax information in Self Service.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
7
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
4
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated