ADP tops the mid-sized market for best payroll provider
February 20, 2020

ADP tops the mid-sized market for best payroll provider

Alice Bissett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used across the whole business. We use it to collect time, pay employees, request and track PTO hours, and help with ACA compliance. Carrier connections allow information to flow back and forth to our vendors and benefits billing.

Pros

  • They have a very easy-to-use platform so HR practitioners and users can embrace easily.
  • They are cost effective which allowed us to add more modules which work together.

Cons

  • Sometimes when you are asking for help with writing a complex report you have to call two or three times to get the information you need.
  • While it's getting better, sometimes the modules working behind the scene don't always talk to one another.
  • It has allowed us to free up a lot of time in the HR department to work on other projects.
  • We have gained credibility with our employees by allowing them access to their information.
ADP has made great strides over the last few years to be more competitive with the products and functions of its software. Prior to these updates, you would have to put the same information into several modules. Now I am starting to see the flow between modules, much like the other payroll providers. That is extremely helpful.
I really liked Ceridian's platform but I think it was too large and too expensive for our sized company. Paycom had a decent platform but we were just not comfortable with the salesperson who was selling it. Paychex is obviously a provider for very small companies.
I think ADP was the right solution for our size company. Our previous solution was ill-equipped to handle a company of our size. So when we converted to ADP it was like you were driving a Cadillac. Plus with the additional modules, we were able to free up HR time for other projects. I can't think of a scenario where ADP would be a less appropriate solution.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
6
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
7
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9

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