Item: ADP Workforce Now
Rating: 9
Author: Alice Bissett

Use Cases and Deployment Scope

It is being used across the whole business. We use it to collect time, pay employees, request and track PTO hours, and help with ACA compliance. Carrier connections allow information to flow back and forth to our vendors and benefits billing.

Pros and Cons

They have a very easy-to-use platform so HR practitioners and users can embrace easily.
They are cost effective which allowed us to add more modules which work together.

Sometimes when you are asking for help with writing a complex report you have to call two or three times to get the information you need.
While it's getting better, sometimes the modules working behind the scene don't always talk to one another.

Return on Investment

It has allowed us to free up a lot of time in the HR department to work on other projects.
We have gained credibility with our employees by allowing them access to their information.

Scalability

ADP has made great strides over the last few years to be more competitive with the products and functions of its software. Prior to these updates, you would have to put the same information into several modules. Now I am starting to see the flow between modules, much like the other payroll providers. That is extremely helpful.

Alternatives Considered

Paycom, Ceridian Dayforce and Paychex Flex

I really liked Ceridian's platform but I think it was too large and too expensive for our sized company. Paycom had a decent platform but we were just not comfortable with the salesperson who was selling it. Paychex is obviously a provider for very small companies.

Likelihood to Recommend

I think ADP was the right solution for our size company. Our previous solution was ill-equipped to handle a company of our size. So when we converted to ADP it was like you were driving a Cadillac. Plus with the additional modules, we were able to free up HR time for other projects. I can't think of a scenario where ADP would be a less appropriate solution.

ADP tops the mid-sized market for best payroll provider

Overall Satisfaction with ADP Workforce Now