Item: ADP Workforce Now
Rating: 10
Author: Maria Eugenia Tourn

Use Cases and Deployment Scope

I have worked with ADP Workforcenow since 2015. ADP's evolution has been outstanding and it has provided different sources to all ADP users.
The Benefit Portal, Talent portal and the Cloud have really assisted all HR Professionals in time-saving. Our company uses ADP across the whole organization and within the last years we have implemented both the Benefit Portal and Cloud.

Pros and Cons

Time and Attendance
Benefit
Reporting

Paid Time Off
Provide documents like policies

Return on Investment

ROI On Benefit connections
ROI on COBRA connections
ROI on setting up garnishments

Scalability

ADP Workforce Now is currently being used in the entire organization in all departments. It has proven to be a ver user friednly tool.

Systems Integrated With

None

N/A

Alternatives Considered

Paycom and Paylocity

I consider ADP more user-friendly than any other software I have used. The App facilitates its access to Employees.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

This would be an area ADP can improve. Customer Support sometimes takes too long. Even with the call-in option, sometimes I would have to wait more than an hour to get a response on sometimes time-sensitive issues like payroll.
ADP should also have the option of a chat where quick questions can be replied quickly.

Likelihood to Recommend

ADP is very efficient when it comes to processing payroll but lacks a better system for PTO documentation.

Human Resources Manager

Overall Satisfaction with ADP Workforce Now