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ADP - is horrible - Support is Zero! They are a real bummer!!!
December 01, 2021

ADP - is horrible - Support is Zero! They are a real bummer!!!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I attempted to review my paystubs. Unfortunately, ADP has poor customer support. No ability to talk to a person. And they have taken over 60 days to allow me access to see my paystubs. Things are still not correct. They have been a big waste of time.
  • Nothing.
  • Having their software work.
  • Customer Service, especially directly to the person affected.
  • Did I say having any support? That is correct they refuse to talk to employees whom they do not support. :(
  • Very negative, I wish I was here sooner to pick an alternate company.
They have Zero support for the actual people that use it. Again 1 is giving them too much credit.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

The same story as the previous two times. They do not have support for the users.
Microsoft 365 (formerly Office 365), IFS Applications
I only rated ADP a 1 because the software says from 1 to 10. Otherwise, they would have been a zero.

ADP Workforce Now Feature Ratings

1.0
Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
1.0
Pay calculation
1
Support for external payroll vendors
1
Off-cycle/On-Demand payment
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
1.0
View and generate pay and benefit information
1
Update personal information
1
View company policy documentation
1
Employee recognition
1
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
1.0
Performance plans
1
Performance improvement plans
1
Review status tracking
1
Review reminders
1
Multiple review frequency
1
Succession Planning ()
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
1.0
Job Requisition Management
1
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1

ADP Workforce Now Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
They do not have support!!!!! How can you purchase a premium for something that they do not have?
Yes - Yes, I have reported the same bug multiple times. They still can't do their job. It is very sadddddddd!!!!!
No, No, No, No, No - (that was 5) ;)

Using ADP Workforce Now

Poor
ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • None
  • None
  • None
  • None
  • All
  • All
  • All
  • All
Yes - Well since the main site doesn't work, and there is no support. I can say the app is just as good!