Item: ADP Workforce Now
Rating: 8
Author: Nate Casimiro

Use Cases and Deployment Scope

ADP Workforce is the centralized employee portal for requesting paid time off and sick time, receiving pay stubs and tax documents, and various other organization information. It was also used for HR and employee updates and benefits management, although to a slightly less successful capacity. It was the go-to tool for basic human resources needs.

Pros and Cons

Downloading your tax documents.
Requesting time off and notifying you of your manager's approval.
Checking your pay stubs.

While secure, the platform was generally hard to access and constantly required password changes with increasingly stricter requirements.
It did not have a mobile app at the time.
Was used by HR for company news but the content formatting seemed limited and accessibility was not the greatest.

Return on Investment

Reduces request from HR department resulting in personnel savings.
Streamlines certain common processes such as time off requests.

Scalability

It worked for my company when it was less than 200 employees, and scaled perfectly fine up to 350 employees across 12 departments and multiple acquisitions.

Systems Integrated With

Various open enrollment systems.
401k / ADP Retirement.

Alternatives Considered

Workday Cloud Platform

Workday has significantly more bells and whistles than ADP, but it is worth noting that the UX is often more confusing than it needs to be and can often make simple tasks like submitting an expense report more complicated because you aren't clear what the function wants you to do to proceed. Workday never presented these issues but also offered significantly less in terms of functionality.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

I had minimal interaction with support.

Other Software Used

Iterable, Workday Cloud Platform, The Okta Identity Cloud, Zoom, Asana, Looker, Slack, Figma, Miro, Atlassian JIRA Align (formerly AgileCraft), Litmus

Likelihood to Recommend

It gets the job done. Not as modern as something like Workday, but definitely less confusing to use and more straightforward of a platform (Workday has some horrible UX design that makes the tool wretched). It's a platform that your employees will likely only access every couple of months at best, but when they need to access it, it's usually important, so the need for an easy-to-use tool at that time is crucial. ADP Workforce accomplishes this without any extra bells and whistles.

Lacks Bells and Whistles But Gets the Job Done

Overall Satisfaction with ADP Workforce Now