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I'm an advocate for Influitive's for AdvocateHub
Updated January 15, 2015

I'm an advocate for Influitive's for AdvocateHub

Michael Beahm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

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Overall Satisfaction with Influitive AdvocateHub

AdvocateHub is being administered by the Customer Advocate Marketing Manager in our Marketing department. Customers and Employees can log-in to the cloud-based platform to participate in different activities to advocate for our business, whether making a referral, writing a product review, sharing content on social media, accepting a reference request, and more. It is helping with customer engagement, demand generation, social engagement, and much more.
  • AdvocateHub helps us keep a finger on the pulse of our customers and allow us to engage with them on a recurring basis.
  • AdvocateHub has been a 'sticky' platform for our customers, providing them a simple and fun experience, while getting recognized and reward at the same time.
  • AdvocateHub is a scalable, automated, and integrated tool that can be used for a number of different purposes, including customer marketing and engagement with customers, employees, and influencers.
  • Influitive listens to their customers. It is a clean and easy to use platform that has gotten positive reviews from administrators and end-users.
  • The product is relatively new within the past few years, so there are occasional recommendations that need to be made to the Influitive team, but they are always willing to listen, fast to act, and typically get the issue resolved quickly.
  • Increase in social engagement
  • More customer referrals.
  • Increase in product reviews
None. Influtive AdvocateHub was one-of-a-kind for us and the platform and team at Influitive has exceeded our expectations. They are the leaders in advocate marketing not only in having a great platform, but also in being a committed thought leader in the space that constantly is providing content to better improve your customer marketing efforts. Kudos to Influitive for being a well rounded company that cares about their customers and their customer's success.
AdvocateHub is a platform we plan on using well in to the future. It is scalable, automated, and integrated with our CRM, and can certainly grow with us. I do recommend having an administrator that spend at least 50% of their time managing the content of the hub, interacting with advocates, thinking about strategy to continue to grow and improve the program, and also promote the program internally to employees and stakeholders. The AdvocateHub is a powerful tool that can return ROI for your company when used to it's potential, but you can't simply add it to someone's plat. Think about your goals and objectives with customer marketing and advocate marketing, and then check out how Influitive to can help support this effort.

Using Influitive AdvocateHub

We simply could not and would not want to do advocate marketing without Influitive. Our customer advocates love it, and we have seen immense results in the area of referrals, reviews, social and digital footprint, user-generated content, and participation from our customer advocates as a result of using AdvocateHub. I see us continuing to grow with Influitive and I believe they're certainly capable to support this.