Item: Agile CRM
Rating: 1
Author: Lee Midkiff

Use Cases and Deployment Scope

Previously suggested AgileCRM as a basic contact management CRM with some rudimentary campaign and workflow for smaller companies looking for a value solution that performed CRM functions reasonably well. Sadly - the product has deteriorated to a point where it is no longer usable.

Pros and Cons

Nothing

Reliable e-mail sending
Customer Service
System stability

Return on Investment

Converting over after their system stopped working was costly and detrimental

Key Insights

Do you think Agile CRM delivers good value for the price?

Are you happy with Agile CRM's feature set?

Did Agile CRM live up to sales and marketing promises?

Did implementation of Agile CRM go as expected?

Yes

Would you buy Agile CRM again?

Other Software Used

Slack, ActiveCampaign

Usability

It is simply unusable nor reliable as a product anymore. It should go the way of the Blackberry (RIP)

Support Rating

Customer service does not exist.

Likelihood to Recommend

Agile CRM is a complete scam at this point. The system is unreliable, features as simple as email sending often go weeks without working with no assistance from customer service, and yet they will charge your credit card consistently even when the system has been down for months on end. Simply put, they are a scam at this point.

Used to be good - now is unreliable and a borderline scam

Overall Satisfaction with Agile CRM