Airbrake helps us stay ahead of problems
February 03, 2022

Airbrake helps us stay ahead of problems

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Airbrake

When I started work in the team here we didn’t have any frontend error alerting whatsoever, and all the backend alerts were based on filtered log analysis. This was fairly hard to work with, and I was sure we were missing a lot of errors. I pushed for, and then implemented, Airbrake on frontend and then backend and the benefits were large and immediate. We found hundreds of thousands of frontend errors were occurring, and the bulk of them were simple things to fix once we were aware. We also got more timely alerts about backend problems, helping us take a more proactive approach to fixing the system.

Pros

  • Frontend error alerting and analysis
  • Backend error alerting
  • Recording and prioritisation of errors based on frequency
  • Integration with deployment pipelines to check for errors in a new release

Cons

  • I would *love* (and pay more!) if Airbrake also provided an integrated log collection service that was aligned with the error reporting
  • It can be awkward to distinguish between errors in our frontend application and in browser plugins being run by users
  • Given how wide the aggregate view Airbrake themselves have, perhaps they could identify and suggest best-practice solutions to common errors?
  • Browser errors in different user locales show up separately in different languages, even though they are really the same error
  • Works with a wide variety of languages
  • Both frontend and backend
  • Simple to install and integrate
  • Reliable and comprehensive once installed
  • Hugely reduced frontend errors in devices we don’t often test: means more conversions and sales
  • Lets us know immediately when there is an error: shorter error durations also means higher sales
  • Ultimately once we’ve solved all the most common bugs: more time for developers to focus on other things
I chose Airbrake over Sentry and Rollbar primarily because I’m most familiar with Airbrake, I’ve been using it for many years now so it’s well-established and I know what I’m getting and that it works.

Do you think Airbrake delivers good value for the price?

Yes

Are you happy with Airbrake's feature set?

Yes

Did Airbrake live up to sales and marketing promises?

Yes

Did implementation of Airbrake go as expected?

Yes

Would you buy Airbrake again?

Yes

Airbrake is very good at what it does, I don’t really have any criticism at all on that front. It’s less well-suited when bugfixing goes beyond the immediate error and means looking at a lot of context (particularly asynchronous context) like logs.

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