Great for Customer Interaction!
March 25, 2021

Great for Customer Interaction!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Aircall

Aircall is being used throughout my whole organization. It allows us to address any customers needs in the construction world.
  • Collaboration with Teammates
  • Understanding the Customers Needs
  • Reaching Customers Quickly
  • Some Delays
  • Limited to Users on the Call
  • Some Disconnects
  • Increase Interaction with Customers
  • Increase in Engagement
  • Call Recording

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

[Aircall is] great for reaching customers quickly and efficiently!

Aircall Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Call reports
9
Directory of employee names
10
Answering rules
9
Call recording
9
Call screening
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
Not Rated