My experience with Aircall
March 26, 2021
My experience with Aircall
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Aircall
Aircall is being used to be able to connect customers to associates. Aircall is used in a variety of different ways such as transferring to head office, other representatives, and supervisors as we all work from home. Aircall allows for SDI Stores to stay at home and stay healthy by having us use this system to stay home. As far as I know, Aircall is being used across the organization
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
- Calls drop sometimes and customers get angry and thing they have been hung up on.
The only thing that is better than Aircall against Google Meets, is that Google meets has a camera option. However, that is not applicable for speaking to customers, but rather team mates.
Do you think Aircall delivers good value for the price?
Yes
Are you happy with Aircall's feature set?
Yes
Did Aircall live up to sales and marketing promises?
Yes
Did implementation of Aircall go as expected?
Yes
Would you buy Aircall again?
Yes