Great audio quality and easy to use- everything a VoIP should be
April 01, 2021

Great audio quality and easy to use- everything a VoIP should be

Pieter De Geyndt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Aircall

We use VoIP for Sales, Support, Onboarding and Customer Success. We changed to Aircall because we had a lot of problems in the past. Aircall is very stable, great audio quality, very easy to use. The chrome plugin recognizes phone numbers, so dialing is really that simple: click and dial.
They also have an integration with the tool Planhat that logs the call in our Planhat account. So very easy to see when you called the client the last time. You can also put clients on hold, pass them to a colleague. Or make a callback for a colleague.
I would very much recommend this to every company using VoIP.
  • Very stable connection and great audio quality
  • Very easy to use
  • Saves time and effort
  • No improvements
  • The stable connection and audio give a very professional image

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Very well suited when you need to easily call clients. You can use it at the office, but also must-have if you work from home with different colleagues and different departments.
You save time passing calls and dialing clients. Don't have to type in numbers, just click and call.
They also have integrations with other software to log calls automatic in your CRM.

Aircall Feature Ratings

Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call screening
Not Rated
Message alerts
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated