My Alcatel-Lucent OmniSwitch Review
Updated April 10, 2021

My Alcatel-Lucent OmniSwitch Review

Patrice Tanguay | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

OmniSwitch 9900

Overall Satisfaction with Alcatel-Lucent OmniSwitch

The Alcatel system is our primary telephony system for our business users across our whole organization (800 users over 150 service points) This system also has some basic call routing for our service desk and finance. For our contact center, we use Genesys Cloud. There is an analysis to be done to select the best platform to unify all telephony interactions at Biron.
  • Very good omni-channel messaging.
  • Easy administration.
  • Low maintenance costs.
  • It's not a "all in one" platform. Requires many components
  • Softphone GUI could be improved
  • Limited ACD functionality
  • Great stability compared to previous telephony platform.
  • Low maintenance costs. Reduced OPEX.
  • Great uptime with few outages.
Alcatel system already installed and operational upon my arrival at Biron.

Do you think Alcatel-Lucent OmniSwitch delivers good value for the price?

Yes

Are you happy with Alcatel-Lucent OmniSwitch's feature set?

No

Did Alcatel-Lucent OmniSwitch live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Alcatel-Lucent OmniSwitch go as expected?

I wasn't involved with the implementation phase

Would you buy Alcatel-Lucent OmniSwitch again?

No

A good system for basic ACD (need to add components for contact center functionalities). Strong reliability.