Still work in progress
Updated July 12, 2017

Still work in progress

Michael Dadswell | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with AlienVault USM

AlienVault is being used to provide Security information and event management in several departments. It addresses the need to monitor and detect security issues in our networks.
  • Low cost
  • Relatively simple to manage
  • Largely open source
  • Technical support does not really manage defects and fixes well.
  • Poor versioning of software releases - two different releases had the same file name!
  • Support highly dependant on remote access. This is not permitted in my environment.
  • The GUI setup tool does not work properly.
  • No useful knowledgebase of known defect and fixes available to customers.
I've only used high-end Intrusion detection appliances in previous roles, these require much less effort to install, setup and keep updated. My current employer prefers the lower cost of Alienvault.

Suited where a steep learning curve is acceptable and the local technical support competence is above average.

Not suited where a quick install and minimal local technical support is required.

Not the best solution where internet access is restricted, there are no good offline update mechanisms.

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