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Altru - the good, the bad and the meh.
November 14, 2017

Altru - the good, the bad and the meh.

Jillian Bock | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Altru

Altru is used in various capacities throughout our organization. It is used as a donor and member database and is our primary point of sales systems through visitor services. We also use Altru to manage our events and programs, as well as to process program registrations and RSVP's. Additionally, Altru is used to create HTML emails used for our e-blasts and designated membership emails.
  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
  • Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
  • Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
  • Customizing web forms for program registration is a little bit difficult to figure out and to execute.
  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
Altru is best suited for a primary sales system and donor and member management database. It is good at compiling and exporting user data and input into queries and Excel sheets. It is not suited for class and camp registration, especially if they involve multiple days and weeks. Altru does not have the capacity to sell or manage multi-day events, without some manipulation through the "back end" of the system.