Amazon Chime Is Not User Friendly And I Don't Recommend It
October 12, 2018
Amazon Chime Is Not User Friendly And I Don't Recommend It
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Chime
Amazon Chime is a key tool to our company's sales process. We use it to host almost all of our meetings with other companies. The product we sell is a whitelabeled embedded software that we license to other software companies. All of the meetings that we have with other companies to demo our solution and walk through the sales process rely on call/meeting software, and Amazon Chime is the solution we use. We are currently in the process of switching to another solution, because Amazon Chime has let us down a lot. It isn't easy to use by people who aren't familiar with it. Prospects regularly have trouble connecting to calls. We are looking at switching to Zoom.
- One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
- Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
- Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
- You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
- Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
- Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.
I have used GoToMeeting, which is a major competitor to Amazon Chime, and I can confidently say that GoToMeeting is literally ten times better. We rarely have any of the issues with GoToMeeting that we do with Amazon Chime. I highly recommend GoToMeeting over Amazon Chime because your meetings and demos will go much smoother and the user interface is much cleaner.