Agency Management System review
May 20, 2022
Agency Management System review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with AMS360
Agency Management System used daily by the majority of employees. I am responsible for download accuracy, posting commissions, and adding and deleting users, among other things.
- Reports
- Tracking commissions
- Download
- Some areas are not editable by administrator
- Occasional errors and application locks
- Tracking production
- Tracking commission
- Overall functionality easy to use
- Allows management to track commissions and revenue, as well as top carriers
AMS360 is easier to use, less clicks, easier to find information, and easier to run reports.
Do you think AMS360 delivers good value for the price?
Not sure
Are you happy with AMS360's feature set?
Yes
Did AMS360 live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of AMS360 go as expected?
I wasn't involved with the implementation phase
Would you buy AMS360 again?
Yes
AMS360 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not needed.
Yes - One was resolved, and one is still being researched.
Last week, I needed support to research an error, and they thoroughly investigated, which involved a second support person to help. Both were able to determine that AMS360 was not the issue, but rather an outside program had caused the error.