AnyDesk provides a valuable service
August 28, 2020

AnyDesk provides a valuable service

Dianna Farrell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

AnyDesk is used by our technical support engineers to address customer problems and concerns when we are not able to use LogMeIn. It is typically a backup for that platform.
  • Usability
  • Consistency
  • Availability
  • Availability to override UAC
  • Some user controls
  • Free use = 100% ROI
They share great qualities between one another. One, however, has the advantage and that is AnyDesk. it is much more user friendly and a lighter program for computers. I recommend it highly over TeamViewer.
Easy to get ahold of and communication is consistent and on point.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

In the instance where we are unable to use the first choice (logmein), we resort to using AnyDesk to allow our customers the ability to fix their problems. We are able to remote into their computer and address specific issues that we would be unable to talk them through. It comes especially in handy for those who are not as technically inclined to use LogMeIn or TeamViewer.

AnyDesk Feature Ratings

Screen sharing
4
File transfer
3
Instant message
6
Secure remote access with Smart Card authentication
6
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
8
Remote Active Directory® management
8
Centralized management dashboard
6
Session record
8
Annotations
8
Monitoring and Alerts
9
Multi-platform remote control
7