Great, Easy to Use, Resident-Friendly Property Management Tool
September 18, 2020

Great, Easy to Use, Resident-Friendly Property Management Tool

Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFolio Property Manager

AppFolio is being used across the company and houses our resident files. It has helped us make our move-in process almost completely electronic. It also allows easy access to resident ledgers and accounts. In addition, Appfolio’s set-up helps us stay organized, from scheduling tours to preparing for move-ins, everything we need is at our fingertips. Reports are also housed in this system.
  • Ease of use
  • Customer Support & FAQ Articles
  • Organization of the Website
  • Ability to Customize
  • Application Screening
  • Constant Updates to Site
  • Customer service hours could be extended
  • Quicker application results
  • Ability to better keep track of follow-up for prospects
  • Ease of online application may result in more applications
  • Ability to track leasing performance
  • Ease of use results in less training time
Overall, AppFolio is easier to use and has a dashboard that is easier to read and easier to follow day-to-day. You can customize the main page for your needs and access what you need smoothly. The look of one site seems a bit outdated. Also, AppFolio is constantly making changes to better serve customers. For example, three months ago I would have put Onesite over AppFolio for ease of guest card tracking. I come into the office one day, logged on and now AppFolio has a way to easily share which prospects require a follow-up. One site is connected to real page Active Building so some of the resident interaction is missing, but overall, AppFolio is the better system.
They do provide excellent customer service. Sometimes the wait times are long, but I’ve never called them and not gotten a resolution before ending that call or shortly after. I don’t think they have a chat option for support, which would be nice for quick questions. They also have a great support page that has been helpful especially when we switched from our old program.
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.

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We are able to manage the move-in process from scheduling a tour to the day of move-in through AppFolio. On the management side, budgetary things are managed in this system as well. When it comes to a true tool that’s easy to use and effective in helping to manage a property--this is it! Leasing consultant performance can even be tracked easily in this system.