ARD is a solid application.
October 27, 2015
ARD is a solid application.
Score 8 out of 10
Vetted Review
Verified User
Software Version
3.8
Overall Satisfaction with Apple Remote Desktop
We use Apple Remote Desktop in the IT department to monitor and update our 150+ computers in our agency. ARD allows us to help employees with small tasks like updating software (Microsoft Ofiice, Flash ect.) to bigger task like troubleshooting issues over the phone. Overall ARD gets a lot of use from our 3 IT guys
- Apple has done a really good job at limiting the resources ARD uses in recent updates.
- Unix commands are a very easy to use and very efficient when trying to run group updates.
- The reports is a great option that makes quick work if you need to get serial numbers or computer specs on 1 or 100 computers
- When using the control feature. the screen will become black and you will have to move the mouse around to erase the black screen away or disconnect and reconnect to the end user device.
- When searching for specific IP address more times then not it wont find it.
- Copy/Paste does not work too well when going back and forth between your local machine and remote user
- Cant install printers.
- It allows us to help multiple user at once and which helps get users back to work, which in turn allows us to provide better customer service.