Apple Remote Desktop... Great for onsite Apple remote access!
December 08, 2022

Apple Remote Desktop... Great for onsite Apple remote access!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple Remote Desktop

Apple Remote Desktop works for us to manage all of our Apple computers on site. We can control screens, share files, run commands and manage the devices remotely. We use it for this basic functionality as an occasional alternative to other remote management products that we also run. Sometimes Apple Remote Desktop is the only software that can access the computer in a pinch.
  • It is very reliable.
  • It can access Apple computers remotely even if they are not logged in or even at the login screen in the case of an update.
  • It's basic remote management features work well.
  • It's onsite only without setting up a VPN or some other form of remote network access.
  • It can be a little slow sometimes when compared to local access.
  • It seems to be a neglected product by Apple and not continually developed.
  • It's a great alternative to a cloud-based solution so the cost is inexpensive since it is one-time.
  • Remote computer management is a huge time-saver and saves on a lot of intangibles like gas, labor, etc.
Apple Remote Desktop is a good product when you have a need to manage Apple computers on-site and don't want a cloud solution with a recurring cost. We prefer it as an alternative or secondary solution in case your primary software has issues. I wouldn't use it as my only solution.

Do you think Apple Remote Desktop delivers good value for the price?

Yes

Are you happy with Apple Remote Desktop's feature set?

Yes

Did Apple Remote Desktop live up to sales and marketing promises?

Yes

Did implementation of Apple Remote Desktop go as expected?

Yes

Would you buy Apple Remote Desktop again?

Yes

If you need local network remote access to Apple computers, Apple Remote Desktop is exceptional and inexpensive since it is a one-time cost. It will accomplish all you need it to. For remote offsite access you would be better to look for a different solution that doesn't require traversing the network firewall.

Apple Remote Desktop Feature Ratings

Screen sharing
9
File transfer
9
Instant message
8
Access to sleeping/powered-off computers
10
Remote management of servers & workstations
9
Remote Active Directory® management
7
Centralized management dashboard
9
Session record
8
Annotations
8
Monitoring and Alerts
8