Former Apptio Technology Business Analyst (TBM) review
Overall Satisfaction with IBM Apptio
Apptio is one of the best Technology Business Management products in the market. It is a highly flexible platform and provides unprecedented ease of use.
Pros
- Service Costing – if you have to buy any module, this would be it! Comprehensive bottom up services cost analysis and reporting.
- Bill of IT – Great module if you do charge backs. Can also help with Show Back of costs to the business.
- Vendor Management – Manage SLAs and align those with vendor performance. While there are other products in the market that provide better functionality, this would be for a novice in this space.
Cons
- Service Costing – Clean up the inference engine. The inference engine helps automatically map relationships between data. It is however, prone to error.
- Application performance – Apptio was plagued by terrible application performance and response. They ned to work on this aggressively if they aspire to be the market leader.
- Application Lifecycle – This is an area that changes constantly and the company needs to really address it. A normal DEV to STAGE to PROD would suffice. Not the current mix of backwards and forwards environment copies which are tedious and confusing.
- Greater value added partnerships and conversations with the business
- Improved ability to forecast It spend and manage costs
- The ability to provide a unit cost per employee which enables us to budget approriately for staff adjustments.
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