Former Apptio Technology Business Analyst (TBM) review
July 30, 2014

Former Apptio Technology Business Analyst (TBM) review

Dennis Otieno, MBA, PMP, MCITP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Service Costing, Bill of IT, Vendor Management

Overall Satisfaction with Apptio Technology Business Management

Apptio is one of the best Technology Business Management products in the market. It is a highly flexible platform and provides unprecedented ease of use.
  • Service Costing – if you have to buy any module, this would be it! Comprehensive bottom up services cost analysis and reporting.
  • Bill of IT – Great module if you do charge backs. Can also help with Show Back of costs to the business.
  • Vendor Management – Manage SLAs and align those with vendor performance. While there are other products in the market that provide better functionality, this would be for a novice in this space.
  • Service Costing – Clean up the inference engine. The inference engine helps automatically map relationships between data. It is however, prone to error.
  • Application performance – Apptio was plagued by terrible application performance and response. They ned to work on this aggressively if they aspire to be the market leader.
  • Application Lifecycle – This is an area that changes constantly and the company needs to really address it. A normal DEV to STAGE to PROD would suffice. Not the current mix of backwards and forwards environment copies which are tedious and confusing.
  • Greater value added partnerships and conversations with the business
  • Improved ability to forecast It spend and manage costs
  • The ability to provide a unit cost per employee which enables us to budget approriately for staff adjustments.
Great tool, great value.
Apptio is simple to deploy (SaaS) and provides a quick time to value. Your data does not have to be cleaned to use the tool. However, having clean data would help tremendously. Start off simple (e.g. server costs) and grow the tool (e.g. Applications costs and ROI) as your team matures in using the tool.