Looking forward to next steps on the journey
November 09, 2022

Looking forward to next steps on the journey

Trevor Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Modules Used

  • Cost Analytics (formerly Cost Transparency)

Overall Satisfaction with ApptioOne

For overall enterprise (cross global region) and regional transparency - meaning foundational level 'common view' and moving to the stage of developing insights. Needs - provides common 'cost pool' level view despite different charts of accounts. Challenges - need basic IT Planning views/functionality (such as cross-month actual and forecast views) to help show initial value/impact of plans vs budgets ... but not in IT Transparency and not ready for IT Planning yet.
  • Aggregation point for multiple systems / terminologies
  • Creating visual views not just tables
  • More reference reports to leverage as 'starting points' (too much either out of the box or 'custom tell us what you want' without example report ideas related to example use cases)
  • Challenging learning curve to create own custom reports - TBM studio structure, grouping/labeling/use of data 'parts' far less user friendly than other BI reporting type tools
  • Monthly silo mentality works for some use cases but less so for holistic e.g. fiscal year uses without customization (see comments above)
We're automating from multiple systems/data sources, augmenting with third party to enable where needed ... and preparing for improving our budget/forecasting. But as mentioned before, we're at IT Transparency ... IT Planning to start 'soon' but lacking some holistic trend views for forecasting and scenarios limits what we can do currently.
  • Raised awareness for the need/benefits of what Apptio can provide (start of our journey)
  • Challenging to show initial impact/benefits based on foundational implementation (Financials, Vendors, Fixed Assets, Projects) ... which is limiting getting initial wins to promote adoption
Great all around, great people attitude, team spirit etc. Had challenges on Apptio turn-over (transfer of knowledge - rehash conversations), under-testing before providing to us for UAT (things that should have been checked/caught), and lack of documentation on what was configured/why - leading to rework and confusion
  • Cloudability
  • Targetprocess
Have not used these yet, looking forward to. Great breakout panels

Do you think IBM Apptio delivers good value for the price?

Yes

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

Yes

Did implementation of IBM Apptio go as expected?

No

Would you buy IBM Apptio again?

Yes