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To be considered before purchase!
September 20, 2017

To be considered before purchase!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apricot by Social Solutions

It is being used across all of our programs and departments to track demographic information and outputs.
  • You can build out the database yourself.
  • The database is consistently glitching and having technical problems. One specific incident that had a major impact was glitches in the system after a new roll-out in July, which did not allow our agency to enter our data or run reports because the system was not available or working. When contacting Social Solutions, they did not have an ETA for the systems to be fixed and it took 3 days for the system to be up and running again. As a result, we missed a grant deadline because staff could not put in the data and I could not extract the data. When our account manager about this, all he said was 'Oh you missed a grant deadline because of the roll-out difficulties? That is a bummer.' No other communication regarding this issue and the impact that this had on our agency moving forward.
  • Apricot has an 'Ideas' forum in which you can suggest ideas for the database and ways to improve. The most top-rated and promoted idea was the ability to print blank forms because this can still not be done in Apricot and since the database consistently glitches, being able to print forms is a necessity. This was initially suggested in November 2015 and still is not possible. Last month, someone again posted on this specific issue on the forum asking if this is even still being considered since it has been almost two years and nothing has come of it. So Apricot may tell you that they are open to hearing your ideas and ways to improve, but that does not mean that anything will come to fruition.
  • You cannot track surveys anonymously in the database. As a result, we have had to go elsewhere to track our surveys across all our departments.
  • The system cannot run technical or detailed reports. Almost always I have to run a report on the back-end and export it to Excel where I can manipulate and analyze the data because the system does not have the capabilities.
  • I need to often open up support cases because the database is not running, running slowly, not running a report correctly, or has another defect. I have had to create almost a dozen support cases because of defects in the past couple of months.
  • I guess the only positive thing that I could say is that us tracking our outputs and demographic information in Apricot is better than not tracking it at all.
We have not been able to achieve this benefit because Apricot is not designed well to track outcomes.
I guess the one positive thing would be that since we are tracking in a system, it is better than not tracking at all. But overall, Apricot has not helped us secure more funding.
I did not select Apricot by Social Solutions. It was already established before I came to the organization a couple of years ago and we are evaluating if we want to continue with Apricot. We still have to use other products, such as Google Forms and Excel, because Apricot does not have the capacity to do so.
Glitches and defects are common which leads to data entry error, unhappy staff, and additional stress to the administrative team because we need the data quality to keep our funding. Additionally, the defects limit us to run reports of the data which creates a whole other set of problems.