ALICE to APRICOT
September 25, 2017

ALICE to APRICOT

Kathleen Kehrer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apricot by Social Solutions

The system was originally used to support two programs within our organization. However several months into implementing the software we merged those two programs into one. The system was put in place when "ALICE" was closed down. The support from the APRICOT staff was invaluable and they continued to be responsive and attentive to our needs. I found the program to be extremely beneficial in streamlining our staff's work flow to meet the specific needs of our program and reporting processes. I was able to expand our database to include a more robust alleged abuser base linked with our client files; as well as, our program specific donors and special event records. The ability to create complex reporting functions pulling specific information on a monthly quarterly basis simple for the user, and the ability to copy and edit them makes it easy to pull additional information as requested. Overall the features available in the system has increased effective workflow for the documentation of our client interaction as well as streamlined the reporting process in both scheduled reporting and finding relational information.
  • The support staff does an incredible job when things get off track. Their ability to problem solve, backtrack and fix errors was exceptional when I needed assistance with a problem. One particular complex instance required going back several days into history, making changes and recreating subsequent changes was met with patience, thoughtful consideration and follow through.
  • Social Solutions provides users with many easily available forms of self help for both users and program administrators as well as formal training options.
  • I have found that Social Solutions listens to their clients. They provide forums where users can ask questions to their staff and share issues with other companies using their software. Many times answers are shared among users and problems are solved
  • The staff is well informed and knowledgeable about the system and have always worked well with me when I have an issue. They have also collaborated among themselves on more complex issues.
  • Notification to clients that there is a problem with the Social Solutions server. When their system goes down is not always clear that the issue is with the software and time is spent trying to determine if the problem is local or with Social Solutions.
  • I would like a function in reports that would easily allow selected fields to be base on a "if not this than that"
  • I believe it has increased efficiency for staff and reporting
The program allows the ability to easily view increasing/decreasing levels of staff activity, and view demographic trends of clients, as well as the types of needs most required in the community.
This is not something I have been involved in within my agency
  • ALICE
We selected APRICOT as a result of the dissolution of the ALICE program and support
It has served our organization well to track client activity linked to abuser/offenders, staff activity, and donor records.