TrustRadius
Apricot by Social Solutions Review 11 of 68
Apricot by Social Solutions Review: "Apricot, a great product if you know how to maximize it"
https://www.trustradius.com/nonprofit-crmApricot by Social SolutionsUnspecified8.799101
Joshua Gohlike profile photo
November 05, 2018

Apricot by Social Solutions Review: "Apricot, a great product if you know how to maximize it"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Apricot by Social Solutions

Cleveland Rape Crisis Center uses Apricot for the administration of it's service programming:
  • EMR for therapeutic services
  • Criminal and Civil Case Tracking and management and tracking
  • Outreach and prevention services
  • Evaluation, quality assurance tracking, and analysis of 24-hour hotline services
It is also used for reporting needs:
  • Tracking goals progress on a agency level, department/management level, and individual performance level
  • Workflow reporting to promote increased efficiency in program implementation
  • Fund reporting requirements
  • With the right knowledge and skills sets, Apricot is a powerful and dynamic platform that can meet your database needs. The architecture allows you to get creative with what you create if you have a strong model in mind.
  • The product is very scalable. We've been able to add programs and use cases as they arise.
  • According to users who have used other platforms, Apricot has a user interface that is much more friendly than other systems they've used.
  • Apricot does not yet have an open API. Once that is developed, there will be a whole new world of opportunities for maximizing apricot's potential.
  • Reporting is limited with out the ability to pivot data. More advanced reporting and visualization needs to be exported and manipulated in third-party programs. (this could be resolved with an open API as well).
  • The lack of "ticklers" or timed reminders and pop-ups within the system that help direct users to a workflow dynamically.
  • Apricot has allowed us to collect and report on program activities that allow us to make data-informed decisions strategically and with more validation than ever before.
We have been able to scale our program delivery with Apricot. We have recently collapsed our program referral and enrollment processes into shared forms between programs, and plan on adding a third program (case management) to the same process. We're also looking at collapsing progress/activity notes and Individual Service plans into shared forms for ease of reporting and more coordinated client care.
We are more confident in the numbers that we report on now that we've started to use apricot more intentionally.
We have not used another product the way we use Apricot. I was not around when other products were demoed.
Apricot works well if you have a strong understanding of what you are trying to capture and report on. If you need something external to tell you how to capture and report on data, Apricot would not necessarily be the best product as its flexibility can lead to poor structure decisions.