The Last Database You'll Ever Need!
July 09, 2020

The Last Database You'll Ever Need!

Kelly Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

We use Apricot Essentials to track and manage all our client data across multiple sites and programs. In addition to storing all our client data, our primary use for Apricot is its reporting functionality. We also use the Connect Portal to allow clients to submit reports off-site.
  • Extremely powerful search features.
  • Advanced reporting abilities that are very easy to set up and use.
  • Entirely 100% customizable to our org's precise needs.
  • AMAZING tech support!
  • Super user-friendly, even for non-tech types.
  • Location/heat maps are limited to a relatively small number of data points.
  • Would be nice to print reports from the document folder (i.e. full list of records).
  • More a la carte features.
  • Apricot has made us FAR more productive because we spend far less time entering and reporting data.
  • A report that used to take me 3 days to build with several spreadsheets and pivot tables now takes me a few hours with Apricot's extremely powerful reporting tools.
  • The search engine is incredibly powerful. Only have a client's phone number (or part of it)? That's okay, you can search by that!
  • We upgraded from Essentials to Core to access additional functionality. It's pricey but SO worth it.
To the extent that our employees are much more productive (due to less time spent messing with a database that didn't fit our needs in the past), our staff has much more time to focus on program delivery. Everyone who has worked with a database that doesn't quite fit knows just how much time gets wasted on data entry and reporting. The beauty of Apricot is that you can build it EXACTLY how you want it, which streamlines everything and frees up more staff time for programming.
We were able to write our Apricot system into grants that required sophisticated data management and reporting systems. It doesn't exactly pay for itself, but it did open doors that may previously have been closed to us.
We used several sub-par databases before finding Apricot. When we decided to find a new system in 2017, we looked at a dozen options. We selected Apricot because of its powerful engines and 100% customizability. Once we began using it, we were pleasantly surprised at just how simple it was to build our system, and (super importantly) the amazing Tech Support team!
Each non-profit organization is unique and Apricot is the absolute best tool for customizing a database that meets every one of the needs without a bunch of junk features that never get used (like most other CSMs out there). If an org's needs can be met by an existing tool, fine, but if an org has specific needs or nuances, then Apricot is a MUST!

Apricot by Social Solutions Support

The tech support team is AMAZING! Even if the database was sub-par, which it certainly isn't, I'd still want to use Apricot because of the support team. I love those guys!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - We've never needed to pay for more support, the system is so easy to use, and the tech support team helps with any little thing we run into.
Yes - Yes, within a day's time the bug was fixed and the tech support team took care of fixing all the resulting mistakes in my data. I pointed it out and didn't have to lift a finger—they just fixed it all!
When we transitioned from Essentials to Core, our account manager helped me understand how to best utilize all the new features and even set up many of them for me!