New user, great implementation experience
Updated November 24, 2021

New user, great implementation experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Apricot by Social Solutions

Apricot is being used by our Program division, which includes shelter, housing, hotline, counseling, children's court services, and violence prevention education. It has enabled us to go almost paperless. It has enabled us to accurately record services and run reports. It is helping reduce silos so that when a client comes to us they are served by the entire organization, not individual programs.

Pros

  • Creating edits and forms does not require IT expertise.
  • There is a client portal for electronic forms.
  • It is internet based.
  • HUD reporting is pre-built in the system.
  • Reporting feature now includes graphs with color.
  • Chat support is very responsive.

Cons

  • VOCA report is pre-built but can't be used to accurately report all services provided.
  • Some features are limited if you use Apple/ipad products.
  • Accurate data entry.
  • Reliable reporting.
  • Able to audit staff data entry.
We are new to using Apricot. We just implemented 3 months ago, creating new forms. We completed our report creation last month. We are still working to streamline data entry with staff. I did add a not grant funded feature to our system which allows staff to record when they provide a service that is not funded. This will help us determine additional funding needs.
I have yet to confirm this.
Salesforce, Peoplesoft, Charity tracker, and Clienttrack.

It was cheaper than Salesforce. Included pre-built HUD and VOCA reporting. Did not require IT person to customize in-house.
The product is suitable for organizations who provide case management as the foundation of their services. Great for agencies in need of HUD, VOCA, or HHSC reporting made easier. Well suited for organizations wanting client data entry to be mobile, not limited to a server. The functionality does get challenging if you have multiple government funders.

Using Apricot by Social Solutions

120 - Program division - shelter, hotline, counseling, housing, education, children services
3 - 3 Administrators to support data entry and reporting.
  • Grantor reporting.
  • Ease of use by end user.
  • Increase client access.
  • Client portal.
  • Internet-based.
  • Paperless files.
  • Scheduler.
  • Allow clients to request their own services.
  • Agency-level review of service provision.
I am new to the system still determining if it works best for end users and us in compliance.

Comments

  • Kim Phipps | TrustRadius Reviewer
    Kim Phipps
    (Vendor Representative) commented 3 years ago
    We appreciate you taking time to share your thoughts in detail. It's great to know that your implementation went well. We look forward to learning about your Apricot successes as more time passes!

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