Amazing Application for all your feedback needs!
June 27, 2022

Amazing Application for all your feedback needs!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AreTheyHappy

AreTheyHappy empower your brand's customer experience online by bringing unlimited data streams in one place.
  • Monitoring online reviews
  • Manage social media
  • Analyze customer feedback
  • Some platforms are not yet connected
  • G-mail integration would make it complete
  • There are bugs in certain platforms that prevent us from responding
  • With ATH we are able to manage our online reputation more efficiently and more effectively than ever.
  • Allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels
  • We set our (yearly-quarterly-monthly) goals using AreTheyHappy targets, and our operational teams know precisely what is going well
We experimented with Birdeye, but became more comfortable and familiar with ATH. The customer service is a lot more welcoming too.

Do you think AreTheyHappy delivers good value for the price?

Yes

Are you happy with AreTheyHappy's feature set?

Yes

Did AreTheyHappy live up to sales and marketing promises?

Yes

Did implementation of AreTheyHappy go as expected?

Yes

Would you buy AreTheyHappy again?

Yes

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners.
The team helps setup everything, and there is a lot of room for feedback (with which they actually do something).
You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints.

AreTheyHappy Feature Ratings

Boolean keyword searches
7
Filtering out noise/spam
7
Sentiment analysis
7
Broad channel coverage
7
Content planning and scheduling
8
Audience targeting
10
Content optimization
8
Workflow management
9
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
8
Lead generation
7
Content marketing
7
Twitter
8
Facebook
8
LinkedIn
8
Google+
8
Instagram
8
Pinterest
8
YouTube
8
Campaign success analytics
8
Real-time tracking
6
Competitor analysis
9
Role-based user permissions & privileges
7
Mobile access
8