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Only Game In Town
April 12, 2021

Only Game In Town

Robert Lombardo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Argus

Argus is used by our Acquisitions department in order to create financial models and assess the profitability of potential properties.
  • Financial forecasting
  • Property Valuation
  • Improves Decision Making
  • Price
  • Only game in town
  • Property Valuation
  • It can be cloud based
  • Easy collaboration within our organization
  • It is costly
  • But the best tool out there
  • A vital decision making tool.

Do you think ARGUS by Altus Group delivers good value for the price?

Yes

Are you happy with ARGUS by Altus Group's feature set?

Yes

Did ARGUS by Altus Group live up to sales and marketing promises?

Yes

Did implementation of ARGUS by Altus Group go as expected?

Yes

Would you buy ARGUS by Altus Group again?

Yes

[Argus is] the best property valuation tool on the market but you also can't really do any advanced property valuations without Argus. It's an industry standard and while there are competitors, they do not approach the same feature set or institutional usage the Argus has.

Argus Support

Support is pretty good. The techs are pretty knowledgeable about the product and confident. You don't feel like they are just going through the knowledgebase and they are easy to understand. I have also never been stuck on hold for a long period of time to speak to someone.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes and no? There's a maintenance contract that goes with the purchase of Argus. It's necessary because Argus is not backwards compatible. If someone sends you a file from Argus 12, you can't open it in Argus 11. It's imperative to stay on the latest version. Support is bundled with that maintenance agreement.
Luckily I have never been in a catastrophic situation in regards to Argus.

Using Argus

Argus is the type of program that is very difficult to just sit down and figure out. Our analysts must have formal training in order to use it. The standard is a three day classroom course that is offered on a pretty regular basis.
ProsCons
Like to use
Well integrated
Consistent
Difficult to use
Requires technical support
Slow to learn
Feel nervous using
Lots to learn
  • Portfolio Managment
  • Property Valuations
  • Budgeting
  • Initial Setup
  • Manual valuation inputs