Best of breed hosting solution
February 20, 2017
Best of breed hosting solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Armor Complete
We use armor complete to service and manage our SaaS based infrastructure. It allows us to rapidly upscale servers, spin down unnecessary boxes, and generally respond to market demand far quicker and more cost effectively than we could with our own physical kit. We use Armor WAF and SSAE-16 services to secure our client data to a standard that we could not meet independently.
- 24/7 response via ticketing system gives us peace of mind that we can get the expert eyes we need when we need them.
- Monitoring of server and resource utilisation allows us to spot and respond to requirements quickly.
- Threat detection and monitoring of connections prior to connection means our servers are not spinning to meet malicious requests.
- Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
- The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
- The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.