An honest review from an experienced sysadmin
February 28, 2017
An honest review from an experienced sysadmin
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Armor Complete
We used it to build and secure a client's network that hosts a high volume website used by a large network of association members daily. This configuration puts the infrastructure and application fully within our control and we are able to provide granular access to specific portions as required.
- They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
- They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
- The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.
- It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
- I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
- I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.