Why I will never stop using Articulate products!
Updated November 11, 2020
Why I will never stop using Articulate products!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Articulate 360
I run a small e-learning firm and I am a long term user of Articulate products, especially Articulate Storyline. With Articulate 360 we can not only develop e-learning, but we have access to tonnes of new assets, a solid reviewing system and many more tools.
We create e-learning for our clients using the Articulate 360 suite of products. Our clients include small and large companies, not-for-profits and universities. We also provide Articulate software training for corporate clients.
We create e-learning for our clients using the Articulate 360 suite of products. Our clients include small and large companies, not-for-profits and universities. We also provide Articulate software training for corporate clients.
- The addition of tools like Rise, a web-based, fully responsive e-learning course creator, Review and Content Library make it a fantastic suite of products. I no longer need to purchase any other tools to do my job--it's all included in Articulate 360!
- Storyline's HTML5 output and flexible publishing options are awesome.
- I love that responsiveness and multi-device support was paramount in developing Articulate 360, while keeping the robustness of amazing tools like Storyline.
- Articulate Review is such a big win! No longer are big and messy spreadsheets necessary to get your projects reviewed, Review does it all in one place, super organised and works great!
- The folks at Articulate bring out updates and upgrades to the software regularly, and it's so great! So many new features every year, and incredibly fast response to bugs and issues.
- While I quite like the subscription model, monthly payments would be great, with a discount for those who choose to pay yearly, like 12 months for the price of 11.
- Articulate Review has saved me time, and time = money!
- Content Library saves me time and money by providing high quality assets all in one place.
- Storyline keeps getting better and better!
I was an Adobe Captivate user before I switched to Articulate. I found the learning curve for Storyline was so low you could literally create e-learning after playing with it for a few hours. I did not find that with Captivate. Storyline adapts to the developer's level of skill: it has all the built-in features you might need when yo are starting off and then lets you get more complex as you gain experience.
Do you think Articulate 360 delivers good value for the price?
Yes
Are you happy with Articulate 360's feature set?
Yes
Did Articulate 360 live up to sales and marketing promises?
Yes
Did implementation of Articulate 360 go as expected?
Yes
Would you buy Articulate 360 again?
Yes
Articulate 360 Feature Ratings
Evaluating Articulate 360 and Competitors
Yes - In 2012 I was an Adobe Captivate user. When Articulate Storyline came out that year, I tried it out, and after playing with it for a couple of hours and watching a couple of tutorials, I switched immediately and have never gone back to Adobe Captivate.
Subsequently, Articulate Storyline became part of the Articulate 360 subscription being reviewed, and it didn't disappoint.
Subsequently, Articulate Storyline became part of the Articulate 360 subscription being reviewed, and it didn't disappoint.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Third-party Reviews
Usability and user-friendliness was key!
I wouldn't.
Articulate 360 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes, always solved to my satisfaction and always so promptly.
Yes!
As mentioned before, I always receive incredible customer support.
However, one time I was having a particularly tricky and mysterious issue and my support guy actually offered to have a live online call so I could show him what the issue was on my system. He took his time, never hurried me and I was blown away.
The standard procedure is to communicate via email, which is completely appropriate, so this person went above and beyond to help me!
As mentioned before, I always receive incredible customer support.
However, one time I was having a particularly tricky and mysterious issue and my support guy actually offered to have a live online call so I could show him what the issue was on my system. He took his time, never hurried me and I was blown away.
The standard procedure is to communicate via email, which is completely appropriate, so this person went above and beyond to help me!
Using Articulate 360
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- So easy to get up and running with basic interactivity!
- Content Library, with its assets and templates, is super well integrated and is an incredible time-saver.
- The trigger wizard is both easy to use and able to create complex interactivity.
- There really are no difficult functions. This is a constantly evolving product, so some of the older functions may seem slightly more cumbersome in comparison to some of the newer ones, but this is to be expected, and updates happen really frequently so all functions receive, or should expect to receive, an update sooner or later. For example, Text styles is one function that was lagging behind a bit, until this features was fully upgraded recently, and more updates to that feature are in the pipeline.