Create Fun & Engaging Learning on Day 1
January 24, 2019

Create Fun & Engaging Learning on Day 1

Rebecca Mogollón | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Articulate Storyline

Articulate Storyline is only being used by me as a content developer at the company. I use it to create fun, interactive training on complex topics. It addresses the business problem of learning complex material more quickly. The topics that must be learned by our consultants are extremely complex and it is very easy to get confused and/or bored. Articulate Storyline allows us to make learning more engaging and fun, and thus, our learners learn more!
  • Articulate Storyline has a very intuitive interface and is very easy to learn. My mother was the one who originally introduced it to me and she was using it before I was (and she's a librarian, not a content developer or training designer!).
  • The support team is EXCELLENT. If you ever run into any glitches, issues, or confusion, you can contact Articulate Support and they will respond quickly with a high rate of solving your problem (at least mine, anyway!).
  • Articulate provides a content library of images and templates that can effortlessly make your finished Storyline projects high quality and professional-looking.
  • Although the professional content library is available, it is still pretty easy for new users to make overly cartoonish looking pieces of training.
  • The program is very heavy load so you have to have a pretty powerful computer to run it effectively.
  • Final projects can be played by anyone but they can sometimes be glitchy because they are a bit heavy for users to run on their computers.
  • We created a certification using Storyline and it has had a very positive response from our audience base.
  • The quality of our overall certification program has improved dramatically with Storyline and thus we receive more certification students than ever before.
  • The cost of the program is not prohibitive at all, so the ROI is significant.
Captivate has a huge learning curve and is very difficult to use day-to-day. Articulate is very easy to pick up on day 1. Any other kind of animation software would require too much design/programming knowledge that Articulate bypasses. Any other sort of HTML5 or SCORM design program will require too much knowledge that Articulate bypasses.
Articulate Storyline is well-suited for providing engaging, interactive training modules for any range of learning topics.

It is not very well suited for exams, although they do advertise as having a robust exam feature. While the exam feature is indeed robust, it is also a heavy load for users' computers so a classic HTML-based testing software is very much preferred!

Articulate Storyline Feature Ratings

Articulate Storyline Support

They are support-superstars and the software they use for support is excellent too (I don't know what it is). The model they use for support should be followed by all companies. It is a conversation/discussion forum model that shows everyone's questions in a knowledge base capacity so you can get the help you need in a speedy way.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response