Basic task and project manager
July 08, 2022

Basic task and project manager

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Asana

We used Asana for monthly, weekly, and daily task management in various functions of our business. Also, we used it for project planning and follow-up.
  • Task management
  • Project planning
  • Workspaces
  • Simplicity
  • User interface
  • Project resource management
  • Task management
  • Project management
  • Recurring tasks
  • Not forgetting important operations tasks across teams
  • Keeping project related matters all in one place
  • Sometimes too much repetition and repeat tasks
Some features are better; some are too much. Not huge differences.

Do you think Asana delivers good value for the price?

No

Are you happy with Asana's feature set?

Yes

Did Asana live up to sales and marketing promises?

Yes

Did implementation of Asana go as expected?

Yes

Would you buy Asana again?

No

Asana is a pretty good overall task and project management tool. That's it. Asana feels today a little left behind in user interface and usability - it can get complicated soon.

Asana Feature Ratings

Task Management
8
Resource Management
3
Gantt Charts
4
Scheduling
4
Workflow Automation
5
Team Collaboration
7
Document Management
4
Email integration
Not Rated
Mobile Access
Not Rated
Budget and Expense Management
Not Rated
Integration with accounting software
Not Rated

Asana Support

The basic support related to daily Asana usage is good. Whereas when canceling your paid plan, things got difficult. We seized our whole company, and I've asked to cancel our plan + delete all our data. In my experience, the support staff started to bounce the conversation with me and I get it; it's good to try to ask at least once if there's anything they could do to keep the customer. After asking 5 times to cancel and delete our data immediately, we were far from being done.

In my experience, Asana's service process isn't doing any good here. They said they can delete the data for the Organization plan only and not for our business plan (paying!). I feel ANY customer should be able to have their account and all data removed if they wish to. This applies to any software. In my opinion, Asana's attempts to get customers to stick with the hideous one-by-one removal of tasks, projects, teams and members are ridiculous. For this reason, I'm not considering Asana for my future projects and teams.
ProsCons
None
Slow Resolution
Poor followup
Need to explain problems multiple times
Included in the paid plan.