Basic task and project manager

Asana is a pretty good overall task and project management tool. That's it. Asana feels today a little left behind in user interface and usability - it can get complicated soon.

The basic support related to daily Asana usage is good. Whereas when canceling your paid plan, things got difficult. We seized our whole company, and I've asked to cancel our plan + delete all our data. In my experience, the support staff started to bounce the conversation with me and I get it; it's good to try to ask at least once if there's anything they could do to keep the customer. After asking 5 times to cancel and delete our data immediately, we were far from being done.

In my experience, Asana's service process isn't doing any good here. They said they can delete the data for the Organization plan only and not for our business plan (paying!). I feel ANY customer should be able to have their account and all data removed if they wish to. This applies to any software. In my opinion, Asana's attempts to get customers to stick with the hideous one-by-one removal of tasks, projects, teams and members are ridiculous. For this reason, I'm not considering Asana for my future projects and teams.