Bring back the designated person support!
March 27, 2019

Bring back the designated person support!

Jennifer Accilien | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ascentis

Ascentis is being used throughout the company for payroll and HR services. I wish more reports were readily available because sometimes creating an Instawriter report can become difficult. Also, I enjoyed having a specialist that helped us with any problems, now we have to send an email to support and sometimes it takes a while to receive a response.

Pros

  • The desktop version is very user-friendly.
  • The reports that are available under the "reports" tab are extremely helpful, wish there were more.
  • The flow of HR and Ascentis payroll is very smooth.

Cons

  • Ascentis HR screen for entering info is very small and not adjustable.
  • The vacation/sick tab for employees: I wish I was able to delete rows.
  • Wish we received a designated person to ask questions.
  • Running the reports available has helped us run reports faster for our audits.
  • Sometimes information that the employee is looking for can get a bit scattered so they have to call me to see where they can find this information.
  • If an employee needs their paystub for 6 months or longer they have to individually print it from the self-service, because of this they have to call me to run it for them.
Ascentis is more user-friendly and has more reports available. ADP has a more user-friendly employee self-service and has more reports readily available.
Sometimes it can take a while to receive a response since we now have to email support. Before we used to have a designated person to contact and if we had a pressing question we could email or call and receive help right away.
Yes, we had a power outage and were not able to access our work computers for uploading hours to payroll. Ascentis support was very helpful in making sure we had all the information, Excel reports, and support that we needed.
It is well suited for running reports. The pay summary and YTD reports are the best ones. It is less appropriate because of how difficult it can become to run Istawriter reports.

Ascentis (discontinued) Feature Ratings

8.9
Employee demographic data
9
Employment history
8
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
6
8.0
Pay calculation
10
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
7
8.7
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
7
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
1.0
Tracking of all physical assets
1
7.7
Report builder
6
Pre-built reports
10
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.2
Performance plans
6
Performance improvement plans
8
Review status tracking
7
Review reminders
7
Multiple review frequency
8
7.8
Create succession plans/pools
7
Candidate ranking
7
Candidate search
9
Candidate development
8
8.0
New hire portal
8
Manager tracking tools
8
8.3
Corporate goal setting
8
Individual goal setting
7
Line-of sight-visibility
8
Performance tracking
10
7.4
Job Requisition Management
7
Company Website Posting
8
Publish to Social Media
6
Job Search Site Posting
7
Duplicate Candidate Prevention
8
Applicant Tracking
6
Notifications and Alerts
10

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