Bring back the designated person support!
March 27, 2019
Bring back the designated person support!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis
Ascentis is being used throughout the company for payroll and HR services. I wish more reports were readily available because sometimes creating an Instawriter report can become difficult. Also, I enjoyed having a specialist that helped us with any problems, now we have to send an email to support and sometimes it takes a while to receive a response.
- The desktop version is very user-friendly.
- The reports that are available under the "reports" tab are extremely helpful, wish there were more.
- The flow of HR and Ascentis payroll is very smooth.
- Ascentis HR screen for entering info is very small and not adjustable.
- The vacation/sick tab for employees: I wish I was able to delete rows.
- Wish we received a designated person to ask questions.
- Running the reports available has helped us run reports faster for our audits.
- Sometimes information that the employee is looking for can get a bit scattered so they have to call me to see where they can find this information.
- If an employee needs their paystub for 6 months or longer they have to individually print it from the self-service, because of this they have to call me to run it for them.
Ascentis is more user-friendly and has more reports available. ADP has a more user-friendly employee self-service and has more reports readily available.
Yes, we had a power outage and were not able to access our work computers for uploading hours to payroll. Ascentis support was very helpful in making sure we had all the information, Excel reports, and support that we needed.